Restaurant Host at Live Nation Entertainment Cleveland, OH

Restaurant Host job at Live Nation Entertainment. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. For additional information, visit Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. Live music is our passion and where we find our common ground. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!THE ROLEA Restaurant Host will be responsible for politely greeting and welcoming guests to the restaurant, providing venue information, assisting guests to their tables and other areas within the venue, assigning guests to the waitlist and communicating information to other crew members to ensure guest satisfaction.WHAT THIS ROLE WILL DOMaintain line of sight/atmosphere control by circulating through your work area during shiftFollow House of Blues safety, health, and sanitation standardsAssist other employees as neededFollow opening, running, closing procedures, checking out with manager on dutyAdhere to all HOB policies and proceduresEnsure responsible alcohol service per local ordinance and HOB alcohol policiesRequest proper identification for anyone appearing under 30 years of ageRecognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of a managerRequired to occasionally work special events scheduled within the venueGreet and thank each guest for visiting the House and invite him/her to return in a friendly and sincere mannerUtilize the HOB reservation/wait system and control the flow of guests in the restaurantObtain guests’ names, number in party, contact information, and arrival times and any needs for children to make reservationsEstimate and quote accurate wait times for tables, and direct guests to appropriate locations to waitShow guests to tables and guide them to additional areas within the venueAnticipate and respond to guest needsMarket current and future shows and events by placing all marketing literature on dining tablesProperly answer guest questions regarding the menu, music hall, events, related art, music, history, and artists appearing at the HousePolish and clean all entry doors/windows throughout the shiftEnsure restaurant dining rooms and bathrooms are clean and stocked to par at all timesWHAT THIS PERSON WILL BRINGRequired:Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visaAttention to detailPositive attitudeTeamwork; work well with others, in a high-volume and sometimes stressful environmentKeep a clean, well-groomed appearancePunctual attendance with a flexible schedule including nights and weekendsTolerance of all cultures, music, and art formsResponsible Alcohol Awareness Training Certification or Equivalent (paid training will be provided)Working knowledge of restaurant operations, seating procedures, guest relations, problem solvingSkill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skillsAbility to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operationsEfficient in basic computer skillsPreferred:High School diploma or equivalentExperience in a high volume, fast paced work environmentExperience recognizing valid ID’sPoint of Sales knowledge, preferable MICROSExperience with Open Table and/or other reservation softwarePrevious Customer Service/ Host experiencePhysical Demands/Working Environment:Willing to commute to downtown area (discounted $7 parking available daily)Working environment is fast paced, can be hot, and/or loudPosition requires extended periods of prolonged standing and/or working on your feet