Anticipate and respond to guest needs Respond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude Organize and prioritize service per appropriate service sequence Take menu, beverage and bar orders from guests and communicate orders to kitchen and/or bar through micros terminal Check food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been met Deliver food and beverages to table Perform opening/running/closing duties according to HOB policy Maintain line of sight/atmosphere control by circulating through work area throughout shift Have the ability to memorize menus and daily specials Pre-bus tables: remove dirty plates, glasses, etc., from table once guest has finished Clean spills on tables or around work area Maintain HOB safety and sanitation standards Prepare guest checks (on micros terminal) and check for accuracy Receive payment and process cash, credit card or traveler’s check transactions Have knowledge of all music, promotional or special events in the house Assist other servers or other employees as needed Required to occasionally work Special Events that are scheduled throughout the venue Job Requirements Qualifications: Required: (State or CountyLicensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent 2-5 years high volume experience in restaurant operations Working knowledge of high volume restaurant operations and safe, responsible alcohol service Standard food preparation/presentation Skill in guest relations Wine & Liquor knowledge Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs High School Diploma Preferred: Point of Sales knowledge, preferably MICROS Live Nation Entertainment will never request payment, or equipment purchases as part of the hiring process. Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program.
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