April 5, 2026

Retail Operations Leader

Music & Arts Philadelphia, Pennsylvania

Join Our Team as a Retail Operations Leader!

As a Retail Operations Leader, you will be pivotal in managing our daily sales and operational activities while ensuring outstanding customer service. We are seeking a dynamic leader who can motivate and inspire our sales team to exceed their targets.

Key Responsibilities:
• Lead, coach, and support the sales team to achieve and surpass sales goals.
• Analyze financial performance, inventory levels, and key metrics to make strategic decisions.
• Maintain product availability and visual standards to enhance the shopping experience.
• Oversee payroll processes, recruitment, hiring, and training to cultivate a strong team.
• Manage daily operations concerning institutional sales and rental services for assigned clients.
• Advocate for the Music & Arts lesson program and support our educators.
• Provide exemplary customer service to foster a welcoming and friendly atmosphere.
• Perform additional tasks as necessary to contribute to the store's overall success.

Why Music & Arts? At Music & Arts, we value creativity and offer unique benefits such as gig leave, enabling you to perform and share your talents. Our comprehensive benefits package for full-time employees includes Medical, Dental, Vision, a 401K with company match, mental health support, paid time off, employee discounts, and tuition reimbursement options.

Compensation: Starting at $19.00 - $21.00/hr plus bonuses, commensurate with location, experience, and background.

About Music & Arts: Our mission is to nurture the next generation of musicians and promote a love for music. Since our founding in 1952, we have grown to become the largest band and orchestra instrument retailer in the U.S., with over 225 retail locations nationwide. We aim to create lifelong musicians and share the joy of making music.

Minimum Qualifications:
• High School Diploma or Equivalent.
• A minimum of 2 years of relevant work experience.

Preferred Qualifications:
• 3-5 years of experience in retail management.
• A passion for music and musical skills.

Music & Arts is an Equal Opportunity Employer, dedicated to providing fair employment opportunities to all applicants and employees. We celebrate diversity and strive to create an inclusive atmosphere.

If you need assistance due to a disability, please reach out via email to request reasonable accommodations.

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