Jan. 27, 2026

Senior Manager, eCommerce Fan Services

Universal Music Group Philadelphia, Pennsylvania

Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. How We LEAD • Partner with client management to review and create polices and customer communication as needed • International Coordination • Collaborate with international customer service teams to resolve escalated issues and align on policies. Here are some of the ways we support you along the way (and just a few of the benefits we offer): • Comprehensive medical, dental, and vision coverage • Including 100% coverage for out-patient in-network mental health services • Fertility coverage for eligible medical plan participants • Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year) • Student Loan Repayment Assistance and Tuition Reimbursement • 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution Customer Service

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