Music & Arts seeks a full-time Senior Sales Associate to drive sales and deliver exceptional service in our retail store. In this role, you’ll guide students, parents, and educators in selecting band and orchestra instruments, rentals, accessories, and lessons. You’ll open and close the store, lead by example on the sales floor, process transactions, and help meet revenue and lesson enrollment goals. You’ll also maintain merchandising standards, support school service events, and model our student-focused, collaborative culture while mentoring junior associates and promoting music education in the community.
Provide consultative sales support for instruments, rentals, accessories, and lessons
Open and close the store, handling key holder and basic supervisory duties
Meet or exceed individual and store sales and lesson enrollment goals
Process sales, rentals, and returns accurately using POS systems
Maintain merchandising standards, signage, and product displays
Support in-store and school-based events to promote music education
Assist with inventory receiving, tagging, and stockroom organization
Resolve basic customer issues and escalate complex concerns as needed
Mentor junior associates and model student-focused customer service
Collaborate with store and school service teams on local outreach
Retail sales
Customer service
Point-of-sale (POS) systems
Cash handling
Product knowledge – musical instruments
Merchandising
Inventory control
Lesson program enrollment/sales
Basic conflict resolution
Communication skills
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401k
Retail sales or customer service experience in music or specialty retail preferred
Basic knowledge of band and orchestra instruments strongly preferred
Point-of-sale (POS) and cash-handling experience
Availability to work retail hours, including evenings and weekends
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