Senior Musical Instrument Retail Sales Associate

Music & Arts is seeking a PT Senior Sales Associate to support our mission of advancing music education through exceptional retail service. In this role, you’ll guide students, parents, and educators in selecting instruments, rentals, accessories, and lessons while delivering a welcoming, student-focused experience. You will drive sales, support lesson enrollment, and help maintain an organized, engaging store environment. Collaborating with store and school service teams, you’ll support community music programs and events while growing your skills in a performance-oriented, inclusive workplace.
Provide consultative sales support to students, parents, and educators for instruments, rentals, and accessories
Meet and exceed individual and store sales goals and key performance metrics
Deliver exceptional customer service and maintain strong product knowledge of band and orchestra instruments
Support lesson enrollment by promoting music education programs and scheduling students
Assist with merchandising, stocking, pricing, and maintaining an organized, inviting sales floor
Process transactions, rentals, and returns accurately using point-of-sale systems
Collaborate with store and school service teams to support local music programs and events
Handle basic intake for instrument repairs and coordinate with repair technicians
Train and mentor junior sales associates on sales techniques and product knowledge
Uphold company policies, loss prevention standards, and a safe, inclusive store environment
Retail sales
Customer service
Point-of-sale (POS) systems
Product knowledge – musical instruments
Merchandising
Inventory management
Cash handling and reconciliation
Lesson enrollment and scheduling
Upselling and cross-selling
Basic repair intake/triage
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401k
Background in music performance, education, or retail sales preferred
Familiarity with band and orchestra instruments strongly preferred
Ability to work retail hours, including evenings and weekends
Basic proficiency with POS and inventory systems