Senior Sales Associate

Music & Arts is seeking a Senior Sales Associate for our retail store, specializing in band and orchestra instruments, accessories, and lessons. In this role, you will lead by example on the sales floor, deliver exceptional customer service to students, parents, and educators, and help customers select rentals, purchases, and lesson packages. You’ll process transactions, manage special orders, support store merchandising, and assist with school service events. This position is ideal for a sales professional with music retail or related experience who is passionate about music education and community engagement.
Provide knowledgeable in-store sales support for instruments, accessories, and lessons
Lead by example on the sales floor and support achievement of store sales goals
Assist students, parents, and educators with rentals, purchases, and lesson enrollment
Process sales, rentals, returns, and special orders accurately in POS systems
Maintain merchandising standards, pricing, and inventory organization
Support in-store and school-based events that promote music education
Collaborate with store and school service teams to drive community engagement
Handle basic customer issues and escalate complex concerns to management
Retail sales
Point-of-sale (POS) systems
Customer service
Product knowledge – musical instruments
Cash handling and reconciliation
Merchandising and display
Inventory management basics
Sales reporting and tracking
Rental contract processing
Event support and outreach
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401k
Background in music performance, education, or retail strongly preferred
Familiarity with band and orchestra instruments and accessories
Prior POS and retail sales systems experience