Senior Sales Associate

Music & Arts is seeking a full-time Senior Sales Associate to drive sales and deliver exceptional customer service in our retail store. In this role, you’ll guide students, parents, and educators in selecting band and orchestra instruments, rentals, accessories, and lessons. You’ll open and close the store, maintain merchandising standards, process transactions, and support school service outreach. You’ll also mentor junior associates, meet sales goals, and uphold our student-focused, collaborative culture while promoting music education and community engagement.
Provide consultative sales support to students, parents, and educators for instruments, rentals, accessories, and lessons
Meet and exceed individual and store sales targets and key performance metrics
Process sales, rentals, returns, and lesson enrollments accurately in the POS system
Open and close the store, including cash handling and daily reconciliation
Maintain visual merchandising standards, inventory organization, and product displays
Support school service outreach and events that promote music education
Resolve customer issues professionally to ensure a high level of satisfaction
Mentor and support junior sales associates and help train new team members
Promote private lessons, repair services, and financing or rental options
Uphold Music & Arts’ student-focused, collaborative, and inclusive culture
Retail sales
Customer service
Point-of-sale (POS) systems
Cash handling and reconciliation
Product knowledge – musical instruments
Inventory management
Visual merchandising
Upselling and cross-selling
Lesson and rental program enrollment
Communication skills
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401k
Background in music performance, education, or retail sales strongly preferred
Knowledge of band and orchestra instruments and accessories
Prior point-of-sale and customer service experience in retail
Ability to work a flexible schedule including evenings and weekends