Site Manager

David French Music is a family owned and operated company that offers a welcoming, fun, and positive company culture. We provide high quality musical instrument rentals and service to communities and school systems across New England. We support music in these communities by making regular school visits and having in-house repair departments in both our MA and ME offices, as well as providing private music lessons and sales of musical instruments and accessories at our Westborough, MA office location.

This is a management position that will focus on supporting various aspects of our school music service business in our Falmouth, Maine location. The ideal candidate is a strong leader and motivator, efficient, detail-oriented, and skilled in developing and maintaining workplace and customer relationships.

Responsibilities, including but not limited to:

Office Management

Oversee daily office operations, facilities, and staff members;
Conduct weekly and one-on-one meetings with staff;
Deliver annual performance reviews;
Help maintain a positive, safe, and collaborative work environment.

Administrative, Purchasing & Repair Support

Provide internal administrative support to school service sales representatives;
Oversee the instrument repair process and maintain proactive communication with internal teams and customers;
Manage e-commerce order processing and fulfill school orders;
Process rentals, sales and return orders;
Ensure timely submission of financial paperwork to Westborough.

Warehouse & Inventory Organization

Monitor and maintain appropriate inventory levels and cycle counts;
Process payments from sales representatives;
Fulfill new rental orders, exchanges, and instrument size-ups;
Process rental returns in the warehouse;
Assist with general warehousing and inventory management.

Facility & Logistics Coordination

Coordinate shuttle transfers, verifying incoming and outgoing inventory;
Manage inbound and outbound shipments.

Skills and Qualifications:

Self-motivated multitasker with exceptional attention to detail and strong time-management and prioritization skills;
Professional demeanor with clear, courteous, and responsive communication across all departments;
Dedicated to high-quality customer service with strong decision-making skills in a fast-paced environment;
Proven ability to remain calm under pressure while adhering to established company processes;
Proactive problem-solver committed to integrity, teamwork, and continuous process optimization.

Requirements:

Must be 18 years of age or older with an Associate’s Degree or relevant job experience;
2+ years of experience in team leadership and customer service;
Physical ability to lift up to 50 lbs, carry multiple instruments, and navigate stairs or ladders;
Strong computer proficiency, specifically with Microsoft Excel and Google Suite;
Willingness to learn basic musical instruments on the job (prior musical experience a plus!)

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Application Question(s):

Do you have experience with any band or orchestral instruments? If so, please describe.

Work Location: In person