Studio Manager & Member Experience Lead

Studio Manager & Member Experience Lead (Part-Time)

$27.50–30/hour + quarterly performance bonuses 28–30 hours/week, 4 days onsite

Boston (Downtown Crossing) ~$40,000–47,000 annualized, with a clear pathway to full-time leadership as we scale

Are you someone who thrives in hospitality, boutique fitness, wellness, retail, or community-centered environments where relationships genuinely matter?

Do you enjoy helping others, solving problems, bringing calm to fast-moving environments, and creating spaces where people feel genuinely welcomed, cared for, and excited to return?

Are you excited by the opportunity to help grow a meaningful, mission-driven business while stepping into a leadership role with room for long-term growth?

If so, you may be exactly who we’re looking for.

About Musicians Playground

We're Boston's first and only "gym for musicians," a vibrant adults-only music community designed for people who want more joy, creativity, confidence, and connection through music. Our 3,000 sq ft Downtown Crossing studio offers private lessons, group classes, performances, and corporate events, plus unlimited practice access for members.

Our members come to us to reduce stress, rediscover play, build confidence, and reconnect with parts of themselves they haven't had time for in years. They're growth-oriented, kind, and genuinely excited to be here, which makes this one of the most rewarding hospitality roles in the city.

The Role

You'll lead day-to-day member experience alongside another part-time Studio Manager and our leadership team. The work blends hospitality, sales, light operations, event support, and team coordination.

A typical day might include welcoming members, giving a studio tour to a prospective member, following up with leads, supporting a teacher between lessons, helping prep for a Friday happy hour, and keeping the space looking beautiful. No two days are identical, and that's part of what makes it fun.

What You'll Be Doing

Member experience and hospitality

Welcome members warmly and make every visit feel personal and seamlessBuild real relationships and proactively support members' goalsSolve problems calmly and create an environment people are excited to return toMembership growth and sales

Lead studio tours and guide prospective members toward the right pathFollow up thoughtfully with leads and inquiriesHave warm, consultative sales conversations that help people confidently take the next stepSupport studio sales and retention goals through exceptional serviceStudio operations

Run opening and closing proceduresKeep the studio clean, organized, and beautifulSupport scheduling, inventory, and vendor coordinationTeam, community, and events

Coordinate with the other Studio Manager so the week feels seamless to membersSupport teachers and leadership with what they need to do great workHelp execute happy hours, showcases, workshops, and occasional corporate events (roughly once a month, Friday events may run until 9:00 PM)

Who You Are:

You're naturally warm, highly reliable, and energized by helping others have an exceptional experience. You see solutions before problems, stay calm under pressure, and enjoy making things better. You're comfortable with technology and pick up new systems quickly.

You likely bring:

Prior leadership or supervisory experience in a customer-facing environment (boutique fitness, hospitality, retail, wellness, membership businesses, or creative arts)A track record of supporting sales goals, client retention, or business growthStrong communication, organization, and follow-throughAn eye for design and a real care for how spaces feelComfort with platforms like Mindbody, Google Workspace, ClickUp, Klaviyo, Canva, and CRM tools (or the ability to learn them quickly)Musical experience is welcome but absolutely not required.

Compensation and Benefits

$27.50–30/hour, roughly $40,000–47,000 annualizedQuarterly performance bonuses tied to sales, retention, and member experienceComplimentary Soloist Mini Membership ($320/month value): two private lessons, up to 8 group classes, and unlimited practice timeCommuter benefitsPaid training, onboarding, and virtual team meetingsA clear pathway toward full-time leadership as we expand to multiple locations

Schedule

Consistent 4-day onsite schedule, 28–30 hours/week. Choose one:

Option 1, Thursday through Sunday

Thu 1:00 PM to 8:00 PMFri 12:00 PM to 7:00 PMSat 10:00 AM to 5:00 PMSun 10:00 AM to 5:00 PM

Option 2, Friday through Monday

Fri 12:00 PM to 7:00 PMSat 10:00 AM to 5:00 PMSun 10:00 AM to 5:00 PMMon 1:00 PM to 8:00 PMApproximately once per month, Friday events may extend until 9:00 PM.

Location

Musicians Playground, 33 West Street, Boston, MA 02111 (Downtown Crossing)