Studio Manager & Member Experience at Musicians Everett, Massachusetts

Studio Manager & Member Experience Lead Full-Time | Musicians Playground | Downtown Crossing, Boston You'll be the person who makes Musicians Playground feel like a place people belong, owning the community, the member experience, retention, and the day-to-day operation of the studio. What You'll Be Doing Community & Culture: Cultivate and uphold the Musicians Playground community and culture, living our mission and values every day and making the studio a place people feel they belong Build the relationships, rituals, and sense of belonging that turn members into a genuine community and make every member's experience phenomenal, not just satisfactory Represent the MP brand within the studio and across the local music and creative community Who You Are: An experienced, member-facing professional with 3+ years owning customer or member experience in a fitness club, yoga or pilates studio, boutique gym, wellness brand, or hospitality setting A natural community builder who creates belonging and connection, and who people are drawn to Relationship-driven and genuinely energized by making members' experiences exceptional A confident communicator with sharp attention to detail, strong follow-through, and great judgment in the moment Highly organized and self-directed, able to own the day-to-day and make sound calls independently Comfortable in a fast-paced, entrepreneurial environment where priorities shift and ownership matters Bonus points for sales or marketing experience, especially anything tied to membership growth, conversion, or community building Passionate about music, the arts, or personal growth (musical experience is not required but always welcome!) Compensation and Benefits Base salary: $60,000 per year Performance bonus: up to $20,000 per year (targeting $80,000 total compensation), tied to revenue growth and member retention targets the studio has a strong track record of hitting Health insurance with 50% of your premium covered by Musicians Playground Commuter benefits Free access to music lessons, group classes, and studio use Paid training and development, with a clear path into senior leadership