Support Technician

We are UMG, the Universal Music Group. The objective of this role is to provide professional and timely support for a wide range of Technology, software, and conference systems within a global organization. The role requires excellent technical and interpersonal skills as well as a commitment to supporting our team values: Being of service to our clients; having a passion for our work; exemplifying integrity in all that we do and acting with courage by doing the right thing for our clients and business. Provide support by diagnosing and solving hardware or software faults and troubleshooting technology issuesTalking clients through a series of actions, either face-to-face, via telephone or via remote support tools, to help resolve issues or configure systemsInstall and configure computer and VC hardware and softwareSupport the roll-out of new applications, tools, and servicesWork with and provide support to other Global Tech and local IT teamsVideo conferencing maintenance, setup, and supportEngage with vendor support as requiredFollow standard procedures and written instructions to repair faults or set up computer systems and VC equipmentMaintain and update support information and actions in the Tech Ticketing system, including procedural documentation, knowledgebase updates and relevant reportsMoves and Changes: Ad hoc and Planned relocations of IT equipmentThe ongoing update of additions, deletions, and movement of IT equipment asset registers for Hardware and Mobile Devices.Ability to work cross functional with the Global Service Desk team to help provide support and mentoring when needed.To carry out any other reasonable instruction as directed by the Support Tech Manager Here are some of the ways we support you along the way (and just a few of the benefits we offer):

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