Transformation Analyst (Process Design)

How We LEAD:

The Transformation Analyst is a full-time contractor role within the Process Innovation team, part of the Strategic Business Transformation & Operations (SBTO) organization. We partner with stakeholders globally to drive initiatives that enhance how UMG serves artists and fans.

This role supports the delivery of Process Innovation, SBTO, and Global Rights, Revenue, Repertoire, and Royalty (GR4O) program initiatives across U.S. labels. Working closely with label teams and cross-functional partners, the Transformation Analyst will help identify operational challenges and support the rollout of new processes, systems, and tools that improve workflows and drive product adoption.

The Transformation Analyst will play a key role in coordinating projects, supporting implementation efforts, and contributing to change initiatives. This position requires strong organizational, communication, and coordination skills, along with the ability to manage multiple priorities in a fast-paced, collaborative environment.

How You’ll CREATE:

Project Coordination

Maintain visibility into program roadmaps and track progress across multiple label implementations.Support prioritization and scheduling of product rollouts to align with business needs and timelines.Develop and manage rollout schedules to balance resource capacity and minimize user fatigue.Work with internal project teams to prepare and distribute resources for implementation activities.Collaborate with cross‑functional teams to ensure timely delivery of project milestones.Track implementation progress and surface risks, challenges, and dependencies.Project Implementation

Coordinate and support the execution of product releases and label implementations.Partner with internal teams to execute implementation plans and ensure launch readiness.Facilitate product demos and onboarding sessions for label stakeholders.Act as a liaison between label teams and internal platform teams during implementation.Support delivery of tools and processes aligned with business needs and intended outcomes.Change Management

Maintain strong relationships with label partners to support platform adoption and engagement.Assist in developing and executing rollout communications for new features, changes, and releases.Gather and share stakeholder feedback to inform ongoing improvements.Help translate evolving business needs into process designs and workflows; align requirements with updated project plans and implementation activities.Promote adoption of new tools and ways of working through stakeholder engagement.Track and analyze usage, feedback, and basic success metrics (e.g., KPIs) to reinforce adoption.Bring Your VIBE:

Skills/Abilities:

Strong communication skills, with ability to clearly convey information through email, online presentations, and stakeholder meetings Ability to build and maintain effective relationships with a range of stakeholders at various levels, and influence outcomes Comfortable engaging with stakeholders to answer questions, gather input, and support alignment Organized and detail-oriented, with the ability to manage multiple initiatives, timelines, and priorities simultaneously Ability to navigate ambiguity and support the development of clear plans and next steps Proactive and self-motivated, with a strong sense of accountability and follow-through Ability to support change efforts by communicating effectively, addressing feedback, and encouraging adoption of new ways of working Ability to coordinate rollout activities across teams while balancing resource constraints and user impact Proficiency with collaboration and project management tools (e.g., Zoom, Microsoft 365, Monday.com, JIRA)

Required Experience:

Bachelor’s degree in a relevant field, or equivalent professional experience in business, technology, music, and/or commerce 4-5+ years of experience in business operations, process design and improvement, project management, implementation, and/or change management Experience drafting SOPs and business process documentation (e.g., process flows, overview decks), and delivering process or product initiatives, including rollout of new systems, tools, or ways of working Experience working in cross-functional or matrixed environments, coordinating across multiple stakeholders and teams; able to work non-traditional working hours to facilitate meetings across time zones (e.g., PST, EST, GMT)

Preferred Experience

Experience working in the music industry, record labels, or familiarity with recording and creative workflows Understanding of label operations and team structures, with the ability to engage appropriate stakeholders Experience working in or alongside agile development environments